If you would like to grant pre-authorization for all or certain repair work this season, our technicians will troubleshoot and make any possible repairs while onsite when the problem is diagnosed. Otherwise, our office will provide a quote for any repair work for your approval and a second service visit will be scheduled.
As a company policy, we will complete minor part replacement and basic troubleshooting on all filter equipment to ensure functionality. If a larger, costly part ($200+) or extended labor is required we will send a quote for approval unless (1) the client has already pre-authorized this work, or (2) the part is required to prevent detrimental effects to the pool or other filter equipment. Our company relies on years of experience to determine what constitutes an emergency repair which must be completed with or without prior authorization (i.e. pump part replacement in mid-summer to ensure the pool continues circulating in hot temperatures). If you have any questions regarding our policy, we are happy to discuss – please give us a call!